free html web page builder

24/7 CUSTOMER SERVICE

VIRTUAL ASSISTANT

LIVE OPERATORS

MESSAGE RELAY

CALL US TODAY!

330-455-9200  
800-334-1557

706 12th St. NW • Canton, OH 44703

City Wide Answering Service has been a family owned company, locally owned in NE Ohio since 1959! We’re a 24/7 telephone answering service that supports the needs of businesses, organizations, and residents. Our skilled customer service technicians are sitting by the phone day and night.

WHY HIRE AN ANSWERING SERVICE? 

WE OFFER VALUE BY BEING A FRACTION OF THE COST OF HIRING A RECEPTIONIST! 

  1. An Edge Against Competition: When you work with City Wide Answering Service, your office hours extend to 24/7! Potential clients are known to hang up when they reach voicemail or call a competitor if they don’t get an answer the first time! With City Wide, they won’t even know they got an answering service! 
  2. Professional Image: Missing a call can mean missing a sale. With City Wide Answering Service, your clients and potential clients will quickly come to realize that you’re always there for them.  
  3. Money Saving: Hiring an answering service is far less expensive than hiring your own, 24/7 receptionist. Our skilled technicians can handle a variety of calls and ensure customer satisfaction. 
  4. Improve Quality of Service: When customers call, they want their needs met! With live operators 24/7, you can guide them one step closer to a solution quickly and professionally. 
  5. Return On Investment: City Wide Answering Service offers low, affordable rates for even the smallest of businesses. It’s like having a never closing virtual office assistant that will increase client retention, and a safe guard to not losing a potential sale! 

24/7 Access to Customer Service Representatives who can:

o Take client’s calls
o Report Employee Call Offs
o Screen After Hour Emergency Calls
o Answer Customer Service Needs 

Timely Reporting on Client’s Needs:

o Text Messaging
o Email
o Alpha Pagers
o Fax
o Voicemail 

Personal Services Such As:

o Wake Up Calls
o Medication Reminders
o Invitation Response 

Perfect For:

o Service Companies
o Funeral Homes
o Medical Offices
o Property Management/ Maintenance Companies
o Real Estate Agents
o Insurance Agents
o Sales Representatives
o Legal Offices
o Construction Companies

Voicemail System

  • Memory System for Time & Date of Messages 
  • Confidentiality with personal passcodes for your messages
  • Automatic Notifications
  • Employment Screening: collecting necessary information from applicants 
  • Memory system records the time and date of your messages and stores them for later retrieval.
  • Confidentiality insured through personal passcodes that are used to access specific check-in lines to retrieve messages.
  • Automatic notification contacts you once a message is directed to your mailbox.
  • Employment screening application reviews applicants in a time efficient manner, collecting correct data for your approval without untimely interruptions and call-backs.

Reports & Printouts

• Detailed Call Log

• Storage of detailed reports for 2 months

• Monthly Printouts 

JOIN OUR TEAM! 

Hiring Telephone Operators!
Fast paced environment with multi-task skills for customer service inbound and outbound calls. Full time & part time positions.
Shifts are from 3pm-10pm, 10pm-6am.

Requirements:
• Basic Phone Skill & Etiquette
• Typing 35 words per minute
• Detail orientated
• Computer Skills Helpful

Call 330-438-9672 for more information
on joining our team! 

SHARE THIS PAGE!